Customer opens a ticket selecting an appropriate queue and a service , before type all the details in the text field. Is it possible to generate an automatic subject from the given data?
Example.
Customer selects the Helpdesk queue, and then Reception > Password > Reset Password from the services list. At this time, the subject shows automatically : Helpdesk > Reception > Password > Reset Password.
How to create automatic subjects from the selected options.
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Re: How to create automatic subjects from the selected optio
No questions in HowTos, please.
And, no, unless you want to use some javascript magic.
And, no, unless you want to use some javascript magic.
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