Need to have a custom field so as a hyperlink

[tnieman]

We have added several fields to the Customer Company object. A couple of them are intended for Hyperlinks to customer websites. The addresses are showing, but you can't click them to get to the website (see the attached screenshot).

Do I need to change the database field type

Also, when the url is very long, the system is putting an ellipsis ([...]) in place of part of the url. We want it to display all of it. Any ideas?

[crythias]

This might help, if you follow how to apply it to CustomerCompany viewtopic.php?f=60&t=7787

[tnieman]

That link did help, but it is not working properly.

I have the line below in my Config.pm file

[ 'CustomerCompanyProdURL', 'Prod URL', 'prod_url', 1, 0, 'var', '$Data{"prod_url"}', 0, "_blank" ],

The prod_url has https://ourweb.com (this is not the real address) as the value. It looks fine the customer sidebar of a ticket. Hovering the field shows the proper address, but when clicking I get a clone of the Ticket page.

I also put http://www.google.com and got the same results.

I can paste the link into the address box of a browser and it finds the site.


Tom

[jojo]

you need to use:

[ 'CustomerCompanyProdURL', 'Prod URL', 'prod_url', 1, 0, 'var', '$Data{"CustomerCompanyProdURL"}', 0, "_blank" ],

[tnieman]

That did it, THANKS!

Tom