ACL works for agent but not for customer??

[morecw]

Hi all,

I've added this ACL to kernal\config.pm and it works for the agent but not the customer. Any ideas why?
The customer has access to this queue, is able to select it and the subprodct then post a ticket without any problem. It is simply that the ACL is not interacting with the subproduct dropdown.

Thanks in advance.

$Self->{TicketAcl}->{'ACL-Product selection 2'} =
{
##### CONFIRE Hardware queue to product field match properties
Properties => {
Ticket => {
Queue => ['Hardware'],
},
},

Possible => {
Ticket => {
DynamicField_Subproduct => ['Modelnr..', 'Modelnr....','Modelnr......',],
},
},
};

[jojo]

does your Dynamic Field allow an empty value? If yes, please add this value to the dropdown list.

[morecw]

does your Dynamic Field allow an empty value? If yes, please add this value to the dropdown list.

Out of interest why are you suggesting that when it already works for the agent?

Yes it does allow an empty value and the default value is '-'

[morecw]

Do you any more advice for me please?