Postmaster filter for empty subject

[benkeesing]

Hi,

I was just wondering how I would configure the Postmaster Filters to filter an email based on the subject being empty.

I have the set email headers configured correctly but I just cant seem to get the right thing in the Value box.

I would prefer to do this through the web interface.

Please let me know if you need any more info on this.

Thanks,
Ben.

[reneeb]

The regex for empty subjects is ^$ or \A\z

[benkeesing]

Hi,

Thank you for your response.

Unfortunately neither of these expressions worked for rejecting the email.

Would it help to see a screenshot?

Thanks

[reneeb]

Yes, please show a screenshot

[benkeesing]

Please see the attached .jpg

Thanks

[bin]

Hi

If you just want to blow it away and never see it then use header X-OTRS-Ignore - true

http://doc.otrs.org/3.1/en/html/adminar ... ilter.html

Regds

bin

[benkeesing]

We want to let the user know that their call has been rejected due to now subject which is handled in the bottom part (or can be as we are currently doing this in the same way for something else) The difficulty is getting the filter to detect that there is nothing in the subject field and then push it through. When trying \A\z or ^$ it did not work and still created the ticket as normal.

[jojo]

Please show a picture of the Queue Definition of your Auto Reject Queue

[benkeesing]

Hi JoJo,

I do not believe the error lies here as currently have a filter that picks up the company number in the body (rejected on signatures) and then rejects the call using the same queues as we are trying for the empty subject ones.

If you still feel you would like to see this just let me know.

Thanks.
Ben

[benkeesing]

Any one have any ideas on this? Or if it can even work?

[reneeb]

This can't work, because IMHO there is a bug in OTRS. I've filed a bug at http://bugs.otrs.org/show_bug.cgi?id=8941

You can either patch the module in the way I've described it in the bugreport or write your own postmaster filter module.

[benkeesing]

Thanks Reneeb, will keep checking in on your bug post.