Impossible to send email to... when replying to a ticket

Moderator: crythias

Locked
skyjumper
Znuny newbie
Posts: 5
Joined: 24 Nov 2012, 04:12
Znuny Version: 3.1.11
Real Name: James Archer

Impossible to send email to... when replying to a ticket

Post by skyjumper »

Hi All...

I just installed OTRS and am having a bit of a battle with it. When I go to reply to a test ticket, I get this (taken from the log):

[Sat Nov 24 02:03:42 2012][Error][Kernel::System::Ticket::Article::ArticleSend][2176] Impossible to send message to: jim@xxxxxr.net, .

I see there is a dot added, apparently as an addressee. Is that the problem and, if so, how do I remove that dot?

Thanks...

Jim
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Impossible to send email to... when replying to a ticket

Post by jojo »

the problem is your mailserver. You are not allowed to send with the credentials (if given) or without credentials if not given
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
skyjumper
Znuny newbie
Posts: 5
Joined: 24 Nov 2012, 04:12
Znuny Version: 3.1.11
Real Name: James Archer

Re: Impossible to send email to... when replying to a ticket

Post by skyjumper »

Thanks Jojo... I actually just changed email servers and now I have it all working. I tried several different things with the other server, no joy, but i just got it working so things are good.

Thanks again!

Jim
Locked