Message: Kernel/Config.pm isn't writable!

[hillas]

Hello forum I'm installing OTRS Help Desk on a centos 6 server and I get the following error message:

Warning
Message: Kernel/Config.pm isn't writable!

If you want to use the installer, set the Kernel/Config.pm writable for the webserver user!

Go back to the previous page
Is there any reference on how to solve this issue? Thanks in advance.

IMPORTANT NOTE: Parallels Plesk Panel is install on the same server.

[klausneil]

Hi you can detail me the steps that you are following before you of the error? I'm saying for you to try making a copy of these files:

/opt/otrs/Kernel/Config.pm.dist to /opt/otrs/Kernel/Config.pm
/opt/otrs/Kernel/Config/GenericAgent.pm.dist to /opt/otrs/Kernel/Config/GenericAgent.pm

I wait your answer.

[reneeb]

Did you run the otrs.SetPermissions.pl script (located in <OTRS_HOME>/bin/)?

[klausneil]

You can execute

/opt/otrs/bin/otrs.SetPermissions.pl --otrs-user=<OTRS_USER> --web-user=<WEBSERVER_USER> --otrs-group=<OTRS_GROUP> --web-group=<WEB_GROUP> /opt/otrs

with this is giving the permission. Yet so says the steps you've done.