[SOLVED] OTRS change queue and configure type

[klausneil]

Hi, I have the user of system by default, this has full privileges over all groups created, this is an administrative user, but if an agent locks a ticket and the user administrative wants move to other queue , appears a message that has no right to that ticket.

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Also how i can connect as a type of ticket to a queue, for example I make two types (In Type Settyns), one for area ventas and other for soporte tecnico but when a customer send an email to ventas@midominio.com automatically appear in type area ventas

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[crythias]

appears a message that has no right to that ticket.

Yes, a bit annoying, but do what it says, or tell your agent to change queues. The ticket being locked isn't *yours*, it's the agent's. While he has it locked, he shouldn't be surprised by someone else moving "his" ticket.

(alternatively, use and blame it on the Generic Agent).

as a type of ticket to a queue

Don't. That's not what types are for. Don't try to make Type do what Queues are supposed to do.

[klausneil]

Excelent crysthias thanks then with GenericAgent make change the owner and it of type of ticket to queue no make change . thanks