Notification tag which shows the first customer article

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girishmungra
Znuny newbie
Posts: 59
Joined: 24 Jul 2012, 18:20
Znuny Version: 3.1.7
Real Name: Girish Mungra

Notification tag which shows the first customer article

Post by girishmungra »

On ticket closure the customer gets notified.
The contents of the notification should contain the problem description and the resolution.
My problem is that i need the notification tag which will show the first customer article.
<OTRS_CUSTOMER_BODY[5]> shows the latest article.
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:
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Re: Notification tag which shows the first customer article

Post by jojo »

there is no such tag
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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