OTRS | Permission

[teleperformancept]

Hi,

I cant access to my tickets. When I try to access my tickets OTRS shows a dialog saying Insufficient Rights | Message: Insufficient Rights.

At the same time I saw that some errors appear in the system log:

Mon Dec 3 10:08:40 2012 error OTRS-CGI-71 Can't create directory '/opt/otrs/var/tmp/CacheFileStorable/CacheInternalCustomerUserPreferencesDB': File exists
Mon Dec 3 10:08:16 2012 error OTRS-CGI-71 Sizelimit exceeded

Do you know if these errors can be related with permissions problems?

Kind regards,

Alain

[Wolfgangf]

did you already try running otrs.SetPermissions?

Code: Select all

./otrs.SetPermissions.pl
bin/otrs.SetPermissions.pl <1.4> - set OTRS file permissions
Copyright (C) 2001-2010 xxx, http://otrs.org/
Usage: otrs.SetPermissions.pl
    [--otrs-user=<OTRS_USER>]
    [--web-user=<WEBSERVER_USER>]
    [--otrs-group=<OTRS_GROUP>]
    [--web-group=<WEB_GROUP>]
    [--admin-user=<ADMIN_USER>]
    [--admin-group=<ADMIN_GROUP>]
    [--admin-group-writable]
    [--secure]
    [--not-root]
    <OTRS_HOME>

Try: otrs.SetPermissions.pl /opt/otrs