Hi,
I wonder if it's easy to define a out of support time in OTRS?
What I mean is that the customer gets a message that tells him/her that the ticket won't be handled now but only from .. onwards due to holidays and or sent outside of support hours?
This should be on per queue bases as they have different SLA's.
Regards,
Joop.
Out of support time response to customer
Moderator: crythias
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worldcitizen
- Znuny newbie
- Posts: 6
- Joined: 13 Nov 2012, 16:44
- Znuny Version: 3.1.7
- Real Name: Joop Boonen