OTRS Reporting

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salientanimal
Znuny newbie
Posts: 58
Joined: 03 Oct 2012, 14:13
Znuny Version: 3.1.10
Real Name: Leon Claassen
Company: Virgin

OTRS Reporting

Post by salientanimal »

Hi There,

I'm looking for a few reports in OTRS and I can't seem to find them. How would I go about getting a report that shows tickets that have exceeded the SLA's set for that queue (i.e - First Response, Update, Resolution).

Thanks
OTRS 3.1.10 (NEWBIE) - UNIX (NEWBIE) - MySQL (INTERMEDIATE)
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jojo
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Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: OTRS Reporting

Post by jojo »

Stats Module -> Ticket List
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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salientanimal
Znuny newbie
Posts: 58
Joined: 03 Oct 2012, 14:13
Znuny Version: 3.1.10
Real Name: Leon Claassen
Company: Virgin

Re: OTRS Reporting

Post by salientanimal »

Resolved, thanks
OTRS 3.1.10 (NEWBIE) - UNIX (NEWBIE) - MySQL (INTERMEDIATE)
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