OTRS3.2 install "first email"

[karlzre]

Hi,


I'm just trying to install OTRS3.2 on ubuntu 12.10

I followed the install file.

I'm on the point n° 10 "first email.

I tryed the command in the file and get this message :

Code: Select all

sudo cat /opt/otrs/doc/sample_mails/test-email-1.box | /opt/otrs/bin/otrs.PostMaster.pl
ERROR: OTRS-otrs.PostMaster.pl-10 Perl: 5.14.2 OS: linux Time: Tue Dec 11 15:17:49 2012

 Message: mkdir /opt/otrs/var/tmp/CacheFileStorable/DynamicField/3/0: Permission denied at /opt/otrs/Kernel/System/Cache/FileStorable.pm line 79


 Traceback (27991): 
   Module: /opt/otrs/bin/otrs.PostMaster.pl (v1.10) Line: 137

Can anyone help me to fix it ?

[reneeb]

You should run the Perl script with the same permissions, your OTRS runs. Assuming your webserver runs as user "otrs":

Code: Select all

cat /opt/otrs/doc/sample_mails/test-email-1.box | su - otrs /opt/otrs/bin/otrs.PostMaster.pl

[karlzre]

Hi,

Thanks it's working using sudo.

Thanks again.