Hello,
is it possible to control wich values to show in the "next ticket state" dropdown on the "change queue" popup window?
Currently I can see only close successful, closed unsuccessful, open but I wish to add pending reminder.
Thanks in advance
Roberto
Next ticket state on change queue window [SOLVED]
Moderator: crythias
Next ticket state on change queue window [SOLVED]
Last edited by rlambert on 12 Dec 2012, 16:05, edited 3 times in total.
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crythias
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Re: Next ticket state on change queue window
Ticket::DefaultNextMoveStateType
Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
click (+)
add "pending reminder"
Defines the next state of a ticket after being moved to another queue, in the move ticket screen of the agent interface.
click (+)
add "pending reminder"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Next ticket state on change queue window [SOLVED]
I tested on a 3.1.7 test installation and it doesn't have any effect, however in our production environment based on version 3.1.9 it works.
Thanks a lot.
Thanks a lot.