(SOLVED)Default dynamic field value is not setting via email

[bayerex]

Hi,

the default value of DynamicField_WorkflowProcess is 'Support'. But this is not being set when a customer emails us.

I've tried using this ACL but it hasn't made any difference

Code: Select all

$Self->{TicketAcl}->{'ACL-Product selection 8'} =  
{ 
   ##### Select Support as Workflow value for the following queues 
   Properties => { 
	Ticket => { 
		Queue => ['Postmaster'], 
	}, 
   }, 
 
   Possible => { 
        Ticket => {                         
    DynamicField_WorkflowProcess  => ['Support'], 
	}, 
   }, 
};

Any suggestions?

[bayerex]

I tried this ACL too but still no luck

Code: Select all

$Self->{TicketAcl}->{'ACL-Product selection 8'} =  
{ 
   ##### Select Support as Workflow value for the following queues 
   Properties => { 
	Ticket => { 
		Queue => ['Postmaster'], 
	}, 
   }, 
         
        Ticket => {                         
            DynamicField_WorkflowProcess => ['Support'],
	      }, 
   }, 
};

[crythias]

email requires postmaster filter.

[bayerex]

email requires postmaster filter.

ahha! That's worked. Thanks.