Post Upgrade Issues: Subroutine Load redefined

[Russell2566]

I haven't done a whole lot with Perl in about 14 years, so I'm feeling a little out of my element. However I recently updated a customers OTRS system as part of a larger project. Now after the update, I'm getting a ton of these errors in my log files.

[Tue Dec 18 21:03:07 2012] index.pl: Subroutine Load redefined at (eval 126) line 23.
[Tue Dec 18 21:05:11 2012] index.pl: Subroutine Load redefined at (eval 126) line 23.
[Tue Dec 18 21:07:17 2012] index.pl: Subroutine Load redefined at (eval 126) line 23.
[Tue Dec 18 21:09:19 2012] index.pl: Subroutine Load redefined at (eval 126) line 23.

Post upgrade comparisons of the ZZZAuto.pm and ZZZAAuto.pm are tremendous. However both files before and after have a Load subroutine, their content just changed upon upgrade. I'm honestly not sure what to do as a next step. I believe I'm stuck with the Load subroutines, so I'm wondering if I have something else done-up wrong or if I should just supresss these warnings. My attempt at suppression in the mid-term also failed.

I'm hoping someone can give me a couple quick hints. I'm coming up so short I even tried searching with Bing I didn't post any of my config files/settings, because I wasn't sure what was relevant.

Edit:
Upgraded path 2.4.2 --> 3.0.17 --> 3.1.12

[Russell2566]

So i got the suppression to work correctly. I was doing it wrong.

Code: Select all

{no warnings 'redefine';
      sub Load {...}
}

this now works, but I still want to know if there is something else I should be doing. Just suppressing these notices, doesn't make me warm and fuzzy.

[crythias]

Load redefined is because it is... it's Config.pm or Defaults.pm ... grep for sub Load.

[Russell2566]

I get that it is being redefined and I know where it is occurring.

However being mostly a Java stack developer and not having a past with OTRS, some of this stuff is a little foreign. Is this normal post upgrade? It's not like they did any custom development.

[crythias]

I get that it is being redefined and I know where it is occurring.

This isn't normal. It needs to be fixed. the config might need to be rebuilt, but this is not a normal state.

[Russell2566]

Thank you. I will start there...

[Russell2566]

* I re-copied my original config files from 2.4.2 over the existing configuration files.
* Ran /opt/otrs/bin/otrs.RebuildConfig.pl

Everything seems to be working as expected now. Old attachments are showing up and no more errors.

Thanks!