Set Queue for ticket if Postmaster filter is failed

[ndhvu275]

Dear,

I'm now using Postmaster to filer incoming email. I created a Postmaster Filter in Admin page, then set
Filter Condition
From = @gmail
Set Email Headers
Queue = Raw
I tested was right. I now want to set Queue from Email is not @gmail (mean Postmaster filter is failed). I don't where I have to config.
Anyone know please show.

Thanks for your help

Vu Nguyen

[jojo]

just use the default queue for incoming mail adresses (configured per mail adress or in Core::Postmaster)

[reneeb]

Edit: Use jojos solution

To create a "negative" Postmaster filter, you could use

Code: Select all

\@(?!gmail)

[ndhvu275]

Dear jojo and reneeb,

Thanks your suggestions.
@jojo: the default of incomming email, it's belong to the queue which you set in Postmater Filter or System Email Address
@reneeb: your suggestion is just a example for my case. But OTRS configuration for a company is not simple like that. Btw, I'd like to give a real case:
1. There are a list of email templates, for example an template:
Connection ID (dynamic field):
Network ID (dynamic field):
Adress (dynamic field):
And a customer is just send mail must be follow one of list template for creation a ticket. For example a boby of email would be sent:
Connection ID: ABC
Network ID: 123
Adress: 8 - Nha Trang...
2. Filter all of email incomming via list of email template. If they are right then queue was set a New, if not queue was set Reject.

Now, I have to create postmaster filter as list of email template (it's hard to check the body of email by regular expression). But I can not create a postmaster filter check a negative case for all of above.

Have you any ideas for about that. Please let me know my way now was right or wrong? It's my first time to use a postmaster to check mail

Thanks & best regards,

Hoang Vu

[crythias]

I can not create a postmaster filter check a negative case for all of above.

Then create a positive case and address it, then stop processing more rules.

Better answer: block at the email box/allowed senders.

[ndhvu275]

Dear,

I found this solution with regular expression to check the body of incoming email. Send here is an example hope is useful for others:
Create an Postmaster Filter, In the filter condition
Header 1: select Body
Value 1: (^|\n)Connection ID:.*\nNetwork ID:.*\nAddress.($|\n)
If your email template is longer (over length 100), you can open the AdminPostmasterFilter.dtl and remove Maxlength="100" of textbox of Value1. Of course you have to modify the max length of f_value (maybe 1000) in Postmaster_filter table

So, if the Connection ID is a dynamic field of your ticket, you can get its value from body of incoming email, for example
In the Set Email Headers
Header 1: select X-OTRS-DynamicField-ConnectionID
Value 1: ^Connection ID: (.*)\n

Then, I set default for rejected tickets in Core:Postmaster. But I don't know how to set sending an email to nofity for this case. Anyone know, please show me

Thanks & best regards,

Vu Nguyen