hello,
i want to ask how to configure notification events for this event: TicketSLAUpdate.
i created ticket, configured notification event(name, recipient agent, event: ticketslaupdate, subject, text, email notif-internal, valid)
changed sla and no email came.
what i am doing wrong?
thank you.
notification events
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crythias
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Re: notification events
What do the logs say.?
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Re: notification events
hello,
few minutes ago I checked this option in sysconfig:
Ticket::EventModulePost###900-EscalationStopEvents
but still no emails are sent.
after i checked it, new lines appeared in log:
[Wed Jan 9 12:58:50 2013][Error][Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run][55] TriggerEscalationStopEvents called for ArticleCreate
[Wed Jan 9 12:58:50 2013][Error][Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run][55] TriggerEscalationStopEvents called for TicketSLAUpdate
i also uncommented lines in kernel/config:
[Wed Jan 9 12:55:02 2013][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Wed Jan 9 12:55:02 2013][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
few minutes ago I checked this option in sysconfig:
Ticket::EventModulePost###900-EscalationStopEvents
but still no emails are sent.
after i checked it, new lines appeared in log:
[Wed Jan 9 12:58:50 2013][Error][Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run][55] TriggerEscalationStopEvents called for ArticleCreate
[Wed Jan 9 12:58:50 2013][Error][Kernel::System::Ticket::Event::TriggerEscalationStopEvents::Run][55] TriggerEscalationStopEvents called for TicketSLAUpdate
i also uncommented lines in kernel/config:
[Wed Jan 9 12:55:02 2013][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Wed Jan 9 12:55:02 2013][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.