Add aditional field for telephonenumber to ticket

[saavik]

Hello!

We have our customers all in an LDAP and also user a field for the telephonenumber.
Thats all nice but now and then a custumer calls from a different telephonnumber so we need to a field which we see while adding a new telefonticket and when we open that ticket.

I can`t find a howto for that! Can anybody help me ?

Thanks!

[reneeb]

have a look at DynamicFields http://doc.otrs.org/3.1/en/html/dynamicfields.html

Youcan define a text field and enable the field for the AgentTicketPhone mask (via SysConfig)