Hi,
Is it possible to hide dynamic fields based on agent or queue? What I wan't to do:
- we have 2 types of agents (internal and external)
- when closing a ticket the internal agents just can close the ticket
- when closing a ticket the external agents have to fill in some extra dynamic fields (like location, time of arrival, used material, ...)
I was trying to use ACL's but for the dynamic fields you only can define the values. You can't define they are visible or not.
how to hide dynamic fields?
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crythias
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Re: how to hide dynamic fields?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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