hello all,
When i am generating reports (in the statistics section) , is there a way to extract for how long a ticket was suspended? (i.e time a ticket spent in a suspended state ). How can i go about this
Suspended time (time spend in suspended state)
Moderator: crythias
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hssandy
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Re: Suspended time (time spend in suspended state)
I would also be interested in confirming what field to extract from the stats for this?
we have recently inplemented OTRS and need to start producing service reports to work out whether our incidents passed their SLA so need a way to calculate the time the incident was open minus the suspended time.
we have recently inplemented OTRS and need to start producing service reports to work out whether our incidents passed their SLA so need a way to calculate the time the incident was open minus the suspended time.
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crythias
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Re: Suspended time (time spend in suspended state)
That's not a trivial request. viewtopic.php?f=53&t=14242 might be a start.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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