Is it possible to add fields to the bulk action mask? It would be important for me to change the service in the bulk action, but criticality and impact could also be interesing.
giga0069
Bulk action -> change Service?
Moderator: crythias
Bulk action -> change Service?
OTRS Produktiv: 3.1.12 / ITSM 3.1.7
OTRS Testing: 3.2
OS: Windows 2008 R2 Server
Apache2.2/MySQL 5
OTRS Testing: 3.2
OS: Windows 2008 R2 Server
Apache2.2/MySQL 5
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crythias
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Re: Bulk action -> change Service?
probably better to use generic agent for this purpose.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Bulk action -> change Service?
Thank you, very good solution for my problem! 
OTRS Produktiv: 3.1.12 / ITSM 3.1.7
OTRS Testing: 3.2
OS: Windows 2008 R2 Server
Apache2.2/MySQL 5
OTRS Testing: 3.2
OS: Windows 2008 R2 Server
Apache2.2/MySQL 5