[SOLVED] Create Ticket Article with email

[FDN]

Hi,

I' am migrating from a proprietary email system to OTRS.
I use the "ArticleCreate" method of "TicketObject" in my SOAP scripts.

• May I set the "Body" field with the raw message body, even for multipart emails (with the corresponding ContentType) ?
• Or must I decode the email first to create the Ticket Article and define its attachments ?

Thanks for your help

Regards

Fabrice

[jojo]

you need to decode the email first to create the Ticket Article and define its attachments

[FDN]

Thanks for your reply