I've read a couple of posts regarding my issue, the most were not applicable and handful were without answers.
Problem: agent does not receive a notification when customer creates a new ticket via e-mail.
Agent has all existing queues in "My Queues". So far I have only one agent - myself.
Notifications are turned on.
There's no trace of attempt to send notification to agent in logs.
Auto responses are sent fine, so there's no problem with sending e-mails.
LDAP is used, I have correct e-mail address in my profile.
New ticket has OTRS owner.
Notifications had worked cca 5 days ago (but only follow-up, not new).
Since then I've made some adjustments to OTRS.
I am not aware of any of them could impact sending notifications.
No agent notifications
Moderator: crythias
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crythias
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Re: No agent notifications
But are any of them highlighted?otrssk wrote:Agent has all existing queues in "My Queues"
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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otrssk
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Re: No agent notifications
No, they haven't been. It works now. Thanks!crythias wrote:But are any of them highlighted?