New Ticket Notification Formatting OTRS 3.2

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cici6160
Znuny newbie
Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

New Ticket Notification Formatting OTRS 3.2

Post by cici6160 »

After upgrading from OTRS 3.1 to v3.2 my notifications no longer preserve formatting. Carriage returns are stripped out as well. Any ideas?

thanks!
OTRS 3.3.8 on CentOS 6.5 with MySQL database
cici6160
Znuny newbie
Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

Re: New Ticket Notification Formatting OTRS 3.2

Post by cici6160 »

Also, when I right-click on a misspelled word I no longer get suggestions for the correct spelling of the word. I just get the option to 'paste'
OTRS 3.3.8 on CentOS 6.5 with MySQL database
cici6160
Znuny newbie
Posts: 24
Joined: 29 Sep 2011, 20:55
Znuny Version: 3.3.8

Re: New Ticket Notification Formatting OTRS 3.2

Post by cici6160 »

one more note. When i ran the first SQL script in the upgrade process i received the following error.

ERROR 1553 (HY000) at line 25: Cannot drop index 'article_flag_create_by': needed in a foreign key constraint
OTRS 3.3.8 on CentOS 6.5 with MySQL database
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: New Ticket Notification Formatting OTRS 3.2

Post by crythias »

cici6160 wrote:ERROR 1553 (HY000) at line 25: Cannot drop index 'article_flag_create_by': needed in a foreign key constraint
known issue related to MyISAM/InnoDB.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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