JavaScript error after upgrading to 3.2.1

[vliegtuig]

I just upgraded from 3.1.x to 3.2.1 and now get the following JavaScript error when viewing any of my queues:

Code: Select all

Object #<Object> has no method 'InitCheckboxSelection'

(?)()@http://<censored>/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;StateType=Closed;CustomerID=alied%40vanede.nl:1095:13
HTMLDocument.<anonymous> (http://<censored>/otrs-web/js/js-cache/CommonJS_4efbe6f5d5e3bf1df0b6c0ae63f438cc.js:277:173)
Object.e.resolveWith (http://<censored>/otrs-web/js/js-cache/CommonJS_4efbe6f5d5e3bf1df0b6c0ae63f438cc.js:33:15720)
Function.e.extend.ready (http://<censored>/otrs-web/js/js-cache/CommonJS_4efbe6f5d5e3bf1df0b6c0ae63f438cc.js:33:10657)
HTMLDocument.c.addEventListener.C (http://<censored>/otrs-web/js/js-cache/CommonJS_4efbe6f5d5e3bf1df0b6c0ae63f438cc.js:33:15176)

I have deleted my cache, restarted my webserver, removed my local cache, all without success. Any ideas?

[crythias]

have deleted my cache

looks like you either deleted cache in a different folder structure or didn't upgrade properly.

[vliegtuig]

I deleted the cache in my install folder.

Regarding 'upgrading incorrectly': I still have no clue how to solve this. I followed the upgrading guide step-by-step (this is not my first upgrade). I also tried deleting the contents in /js/js-cache directly, but this does not solve the issue either.

EDIT: problem solved. It seems some files were not correctly copied from the 'var' directory during the upgrade.

Any help would be appreciated.

[pituca]

Hi,

I created a thread also regarding JavaScript problem and so far I don't have clue where to troubleshoot this issue. My system is on Windows and so far the upgrade seem to complete normally. My issue is in the Customer Portal with the ticket button, it does nothing on mouse hover, so cant manage ticket at all from there. Where do you think I could verify this problem?

Thank you

[mzamora87]

I have the same error today, here is the solution

[jojo]

I really doubt this...

[pituca]

Thank you, im gonna check and let you know....

[pituca]

Too bad... couldn't understand anything.

[jojo]

The post with the bug is not related to your topic...

[pituca]

I got it, thank you jojo