one server or two server for otrs application and database

[sunil2012]

Hi There,

I am newbie to OTRS. I want OTRS to work properly for my project. So anybody can let me know about the system specification i.e. Should I either use only one server for both (application code and database) or two different servers for application and database? Which may be the best solution for me?

Thanks in Advance.

[jojo]

depends on the number of concurrent agents, tickets per month and size of attachments

[sunil2012]

@Jojo

Thanks for the comment.
But currently on the another project or OTRS, two different servers are used for application and database. Also there are 50-60 agents work at a time and it get hanged when the call flow is high. Its load average reaches on 150-200 when using top command, while I am using the Following system requirements --

Intel® Xeon® Processor E5-2620 (6 Core)
2.00GHz / 1333 MHz / 15 MB
RAM 8 GB
HDD: 300 GB 6.35 cms, Hot Swap SAS, RAID 0,1

Could you please let me know what limit of agents should be enough for one and two servers? This will be a great help.

Thanks
Sunil

[jojo]

you should consider about 12G of Memory for this amount of users.

also the database should be configured to use:

- InnoDB
- keep all indexes in the memory