Can't fetch email...Email too big.

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konstanta
Znuny newbie
Posts: 4
Joined: 05 Feb 2013, 14:45
Znuny Version: 3.2.1
Real Name: Kostya
Company: OHT

Can't fetch email...Email too big.

Post by konstanta »

Upgraded to 3.2.1 today and now see this errors in log (maybe them was there before, just did not pay attention to it):

POP3S: Can't fetch email xxx from xxxx/pop.gmail.com. Email too big (22203 KB - max 16384 KB)!
POP3S: Can't fetch email xxx from xxxx/pop.gmail.com. Email too big (17178 KB - max 16384 KB)!

Ticket -> Core::PostMaster::PostMasterMaxEmailSize put value 32768, than Update...But it does not helps. Is it bug or I did something wrong???
Thanks.
OTRS 3.2.1
crythias
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Re: Can't fetch email...Email too big.

Post by crythias »

konstanta wrote:Ticket -> Core::PostMaster::PostMasterMaxEmailSize put value 32768, than Update...But it does not helps
really?
because it should say:
POP3S: Can't fetch email xxx from xxxx/pop.gmail.com. Email too big (22203 KB - max 32768 KB)!

Things to check:
1) logs to verify the change isn't reflected in postmaster fetch
2) Kernel/Config/Files/ZZZAAuto.pm $Self->{'PostMasterMaxEmailSize'} reflects the new value
3) PostmasterMailbox fetch still running at the time you made the change
4) kill all postmastermailbox processes and fetch manually.
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konstanta
Znuny newbie
Posts: 4
Joined: 05 Feb 2013, 14:45
Znuny Version: 3.2.1
Real Name: Kostya
Company: OHT

Re: Can't fetch email...Email too big.

Post by konstanta »

That's what i get trying to check "PostMasterMaxEmailSize" :

# grep "PostMasterMaxEmailSize" /opt/otrs/Kernel/Config/Files/*
/opt/otrs/Kernel/Config/Files/ZZZAAuto.pm:$Self->{'PostMasterMaxEmailSize'} = '16384';
/opt/otrs/Kernel/Config/Files/ZZZAuto.pm:$Self->{'PostMasterMaxEmailSize'} = '32768';


What's the difference in this two files??? Which one is works?
OTRS 3.2.1
crythias
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Joined: 04 May 2010, 18:38
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Re: Can't fetch email...Email too big.

Post by crythias »

konstanta wrote:Which one is works?
the one that does or does not cause you an error.
It does try to run in ABC order (ZZZAAuto.pm is before ZZZAuto.pm) but the answer to your question would be obvious in your result.
There's no problem if you want to manually delete the bad line from the other file.
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