Quick Data Q

Moderator: crythias

Locked
OldManRiver
Znuny newbie
Posts: 2
Joined: 07 Feb 2013, 01:26
Znuny Version: 3.2.1

Quick Data Q

Post by OldManRiver »

All,

New to OTRS and migrating a client from Liberum HelpDesk (VBScript Ticketing with Access DB) to OTRS.

The import I'm building needs 2 things:
  • Notes - The Liberum HD has a seperate Notes table that go with the ticket. Not seeing that in OTRS DB.
  • Passwords - The Liberum HD has uncrypted passwords, so need to find the encryption routine in OTRS to run through that to properly encrypt the passwords.
Hope you can get me a quick response on this!

All help appreciated!

Cheers!

OMR
Top
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:
Contact crythias

Re: Quick Data Q

Post by crythias »

notes are articles.

check SysConfig Customer::AuthModule::DB::CryptType
Chances are it's md5.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Top
OldManRiver
Znuny newbie
Posts: 2
Joined: 07 Feb 2013, 01:26
Znuny Version: 3.2.1

Re: Quick Data Q

Post by OldManRiver »

crythias wrote:notes are articles.

check SysConfig Customer::AuthModule::DB::CryptType
Chances are it's md5.
Thanks for quick post!

Cheers!

OMR
Top
Locked

Return to “General”