Here is what gets to the customer:
Code: Select all
Dear <OTRS_CUSTOMER_REALNAME>,
Hello.
PedFast Technologies is dedicated to providing you the best possible product support experience. Please help us to improve our products by answering a few questions about the support incident ticket that was just closed.
The ticket was:
Number: 2013020910000017
Technician: <OTRS_Agent_UserFirstname> <OTRS_Agent_UserLastname>
Please click this link to take our survey.
http://tickets.pedfast.com/otrs/public.pl?Action=PublicSurvey;PublicSurveyKey=c14c0e4402018a550404f4eb39357823
Thanks for your help!
--
PedFast Technologies
PO Box 1656 - Frankfort, IL 60423 - USA
+1-815-806-2130 - 1-800-746-9364 (Toll Free USA /Canada) - +1-815-806-2133 FAX
www.pedfast.com
-- As you can see, the ticket number field fills in but the customer name and agent name do not. What am I doind wrong?
Thanks.