Ticket::EventModulePost###900-EscalationStopEvents Purpose

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amolina
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Posts: 15
Joined: 14 Jun 2012, 15:27
Znuny Version: 5.0.9

Ticket::EventModulePost###900-EscalationStopEvents Purpose

Post by amolina »

Hello there,

¿Does anybody know the purpose of the Ticket::EventModulePost###900-EscalationStopEvents option in SysConfig? ¿Is this parameter related to escalation stop so a ticket is not escalated in some circunstaces (i.e. the ticket SLA can be "paused")?

Thanks.
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