How does OTRS compare to IBM's CMDB and HP Service Desk?

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cindysasktel
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How does OTRS compare to IBM's CMDB and HP Service Desk?

Post by cindysasktel »

Hello,

My company is currently looking into OTRS for Change and Config management. Has anyone had experience with IBM's and HP's comparable solution? How does OTRS compare to them?

Are there any existing documentation for OTRS that shows how it stacks up against commercial offerings?

Thanks in advance for any assistance.
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