Hi All,
I want to create new ticket number generator in the form of selected Queue name while creating the ticket with auto increment number.
Eg RAW0001.
How to get the queue name selected before the ticket number is generated?
Ticket Number generator
Moderator: crythias
Ticket Number generator
OTRS 3.1.X
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reneeb
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Re: Ticket Number generator
That's not possible without changing Kernel/System/Ticket.pm!
Why would you want to add the queue to the ticket number? Isn't it confusing when a the ticket RAW0001 is moved to AnotherQueue?
Why would you want to add the queue to the ticket number? Isn't it confusing when a the ticket RAW0001 is moved to AnotherQueue?
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Re: Ticket Number generator
Thanks reneeb,
without going into the ticket history i would like to know to which Queue the ticket was created.
without going into the ticket history i would like to know to which Queue the ticket was created.
OTRS 3.1.X