[Solved] OTRS 3.2.1 Slow Performance, new Install

[drarkanex]

System: Debian 6.0.6 kernel 2.6.32-5-amd64
Dual Core 3.0gHz
1 gig of ram

This is the only thing this server does is OTRS.

Handles about 20 tickets per day, not used very much

System runs great for a couple of days, load will fluctuate from 0.00 to 0.59 on regular days. sometimes when I come in, it'll take forever to ssh into the box and i'll check the load and it's sitting at 15.00-25.00 load 1m in which case i'll reboot the system and everything is fine after that for another 2-4 days. However when I get into it when its under a load, otrs is generally the one consuming the load. I don't have a /etc/init.d/otrs file to restart the service so I just reboot the server.

Going through the performance logs, I do see things like this:

Code: Select all

AgentTicketClose;Ticket    	1  	0s  	0s  	0s
AgentTicketCompose 	                7 	0s 	8s 	2.85s
AgentTicketCompose&AJAXUpdate 	5 	0s 	1s 	0.6s
AgentTicketCompose&SendEmail 	7 	1s 	10s 	3.57s
AgentTicketEmail&AJAXUpdate 	7 	0s 	131s 	29.28s

Just doing a regular reboot to the server fixes it for the time being, but it seems if no one logs into it, it'll run fine indefinitely. Seems only when someone is logged into OTRS on the web that's when the load starts acting up. Is there anything in apache or mysql that would be causing this? Anything i'm overlooking? Let me know if you need any more info like logs or stats..

[jojo]

give the box more memory

[drarkanex]

Thank you Jojo, i'll try that.

[drarkanex]

give the box more memory

1gig of Ram is surely not enough.. As soon as I installed 2 gig in this system, it took off and i haven't had one single bit of trouble with it so far.. Thanks again!