I would give an access to stat module for a client

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free03
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Joined: 22 Feb 2013, 20:03
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Real Name: Éric
Company: UdeS
Location: Sherbrooke, Québec. Canada

I would give an access to stat module for a client

Post by free03 »

Bonjour,

Some clients want to be able to generate some reports about their tikets.

Is it possible to give them an access for a specific report in the stats module?

If yes, how?

Thank you.

Éric
OTRS 3.2.1 on Linux RedHat with MySQL database
crythias
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Re: I would give an access to stat module for a client

Post by crythias »

one way is to use the command line feature to generate/email the stats.
Though I would suggest you might schedule a stat to run at the client's (or your, for instance, once per week/month) desired frequency, rather than have the client do this on demand.

That way, you control all the parameters you want to display for the client and nothing else.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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free03
Znuny newbie
Posts: 22
Joined: 22 Feb 2013, 20:03
Znuny Version: 3.2.1
Real Name: Éric
Company: UdeS
Location: Sherbrooke, Québec. Canada

Re: I would give an access to stat module for a client

Post by free03 »

This solution is very suitable.

Thank you!
OTRS 3.2.1 on Linux RedHat with MySQL database
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