Bonjour,
Some clients want to be able to generate some reports about their tikets.
Is it possible to give them an access for a specific report in the stats module?
If yes, how?
Thank you.
Éric
I would give an access to stat module for a client
Moderator: crythias
-
- Znuny newbie
- Posts: 22
- Joined: 22 Feb 2013, 20:03
- Znuny Version: 3.2.1
- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
I would give an access to stat module for a client
OTRS 3.2.1 on Linux RedHat with MySQL database
-
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: I would give an access to stat module for a client
one way is to use the command line feature to generate/email the stats.
Though I would suggest you might schedule a stat to run at the client's (or your, for instance, once per week/month) desired frequency, rather than have the client do this on demand.
That way, you control all the parameters you want to display for the client and nothing else.
Though I would suggest you might schedule a stat to run at the client's (or your, for instance, once per week/month) desired frequency, rather than have the client do this on demand.
That way, you control all the parameters you want to display for the client and nothing else.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
- Znuny newbie
- Posts: 22
- Joined: 22 Feb 2013, 20:03
- Znuny Version: 3.2.1
- Real Name: Éric
- Company: UdeS
- Location: Sherbrooke, Québec. Canada
Re: I would give an access to stat module for a client
This solution is very suitable.
Thank you!
Thank you!
OTRS 3.2.1 on Linux RedHat with MySQL database