Survey link without email available

[bhowe]

Basically the customers, agents, and OTRS have no way to send/receive emails. OTRS email is not configured. Customers submit tickets through the web portal. We would like to take advantage of the survey module.

I'm thinking to place the survey link into the closing notes however I realize the unique ID isn't generated until the ticket is closed.

So I have two problems: First and foremost, where to find the generated link specific to that ticket, and second: how to best present that link to the customer?

I'm thinking a highlighted button that appears in the customer header menu bar linking to the survey or perhaps appended to the closing notes.

[crythias]

viewtopic.php?f=60&t=17184

[bhowe]

Thanks Crythias,

Although that option may work, I would prefer to keep all help desk related apps in one package if possible.

I noticed in our OTRS FAQ's webpage there is a simple survey to rank each FAQ. It is unclear to me at this point if that survey is a function of the FAQ extension or made available after the survey extension is installed.

It may be as simple as adding something like that to the ticket Zoom page once the ticket is closed.

I was thinking that even without email functionality, the survey uid for each ticket has to be defined and stored (at least temporarily) until the user completes the survey. But then if the survey is linked to a ticket, then perhaps the uid is stored permanent. Perhaps the uid is the ticketid? Regardless though, I was hoping someone could point me to the uid definition and stored location.