Regex for negation

[adininggar]

Is there anybody can help me?
I want write regex sintax for not match with word "otrs"..
First, I use [^o][^t][^r][^s] but it not work well..


Thanks for your help..
Adininggar

[Wolfgangf]

probably this one;

^((?!otrs).*)$

[adininggar]

Thanks..
Your answer work well..
It's very help me..

btw, I have new problem..
When customer create new ticket from, ticket will be store in "GA" queue.
then, when Ga's agent close this ticket, system will send email to customer that tickect was closed.
My problem is, when customer want to follow up this ticket, email will send in admin's email, not in agent's email..
I think because in SMTP setting, for email and password, I set admin's email for default email in SMTP..

I want if customer follow up, the ticket will re-opened and send email in agent..
What must I do?

I am still waiting for your help..
Thanks

Adininggar

[crythias]

don't use notifications on close ticket. Use reply or don't tell the customer.

[adininggar]

don't use notifications on close ticket. Use reply or don't tell the customer.

Ok, I use reply to tell the customer..
My problem is when customer want follow up this ticket.
it will be sent in default SMTP email.
but, I want it send in agent's email..
What must I do?
Thanks


Adininggar