unique auto reply for new phone and email tickets in a queue

[dland]

I have an auto response set up for a queue. When a new ticket is created by a new email into the queue or an agent creating a phone ticket and assigning it to the queue, the same auto response goes out to the customer email address. I'd like the text for the email to be different if the new ticket is created by an inbound email or a new phone ticket. Is there a way to setup separate events for a ticket created by email or phone so that each event can have its own auto response?

In other words in the "Manage Queue-Auto Response Relations", I'd like to see a new event: Change new phone ticket "auto reply" settings:

I'd be able to assign a unique auto response to this new event.

Then, for the original change "auto reply" settings: event, I could assign a different auto response.

The original event would only send an auto reply when the new ticket is created by an inbound email to the queue. The new phone ticket event's auto reply would be sent when an agent creates a new phone ticket and assigns it to the queue.

Is this possible?

Thank you,

Donald