Edit SLA and Service Fields

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samcataps
Znuny newbie
Posts: 4
Joined: 03 Sep 2012, 07:30
Znuny Version: 3.1.9
Real Name: Sam Beljon Catapusan
Company: iPointeast Solutions Group, Inc.

Edit SLA and Service Fields

Post by samcataps »

Is there a way for agents to edit the SLA and Service fields of the ticket? Like adding options to the additional itsm fields?
We need this feature because sometimes the customer does not enter the right values correctly.
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