Not able to set SLA for tickets generated through Postmaster

[irba]

Hello,

Im using OTRS 3.2.2 in linux. Currently I've created a filter to open automatic tickets for emails sent by a specific address.
I want to use priority update for setting the service and sla of these tickets.
Even though the service and sla appear as icons at priority update, I'm not able to select any of the dropdown fields, because they appear inactive.
I've configured services and SLAs that I need, and also the customer-service relation.
Also Ticket::Service is yess.

Can anyone help me please?

[crythias]

if the service isn't a default service nor assigned to a customer, it's not available to the current customer.

[irba]

Thanx for your response Crythias,

But I have activated three services for that customer, and some SLAs for each service.
I can select service and sla for manually opened tickets, but I cant for tickets opened through postmaster.

[crythias]

Edit Config Settings in Ticket -> Frontend::Agent::Ticket::ViewNote

Ticket::Frontend::AgentTicketNote###Service

Default value: No
Sets the service in the ticket note screen of the agent interface (Ticket::Service needs to be activated).

Bonus: you can write a reason for changing the service.

[irba]

I did. But is the same situation. I still can't select any service or sla, because they appear inactive.

[irba]

I set the services as default services. Now it is ok.
Thanx so much for your support.