OTRS error in linux

[pratikjoshi]

Hi all,
I have been installing OTRS on a linux server . I have been following the steps that I have pasted below.
Sorry for amking it a long code...
wget ftp://ftp.otrs.org/pub/otrs/otrs-3.0.3.tar.
cp otrs-3.0.3.tar.gz /opt/
cd /opt
tar -xzvf otrs-3.0.3.tar.gz
ln -s /opt/otrs-3.0.3 /opt/otrs

useradd otrs
passwd otrs
usermod -d /opt/otrs otrs

usermod -g www-data otrs

apt-get install mysql-server apache2
cd /opt/otrs

Run CheckModules

./bin/otrs.CheckModules.pl | grep Not

aptitude search libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl

aptitude install libdatetime-perl libnet-dns-perl libwp-useragent-determined-perl

./bin/otrs.SetPermissions.pl –otrs-user=otrs –web-user=www-data –otrs=group=www-data –web-group=www-data /opt/otrs-3.0.3

Link apache config and restart server.

ln -s /opt/otrs/scripts/apache2-httpd.include.conf /etc/apache2/sites-available/otrs.conf

ls /etc/apache2/sites-available/

Reload apache.

/etc/init.d/apache2 reload

Enable site otrs.conf

a2ensite otrs.conf

/etc/init.d/apache2 reload
I am getting an error saying site ots.conf does not exist!!! any idea what mite be the error?
http://ownlinuxnotes.wordpress.com/2012 ... in-ubuntu/ this is the link from whcih i got this code.
Thanks for reading this all. I aplogize for pasting a huge question.
But thanks in advance guys.

[jojo]

Please follow the St EPs in the INSTALL file. Also use the latest Version of OTRS and not an old tar.gz file. Actual version is 3.2.2

[pratikjoshi]

Ohk thanks jojo. I wasnt aware of the install file.. i shall read it thanks.. it would be in the otrs tar file folder rite?

[jojo]

Yes

[pratikjoshi]

hey jojo, THanks
i found the file, followed all the steps as stated for the ubuntu version of it. However I am stuck with this error which says,
Error in chown 999 33 otrs.conf : Not a directory!
Do you know what mite be the issue with it.

[jojo]

man chown will help you

[pratikjoshi]

Ohk il try! thanks

[pratikjoshi]

Hey HI..
I tam trying the install steps in linux, But not getting them to work,
all the need perlmodules are installed i got an OK message,
I am stuck at the webserver part especially with the permissions part. Mysql and apache is installed and running.
I am not getting things to work in the webserver part.
thanks for reading this,
Pratik

[jojo]

please ask your Linux admin for help, come back with a more detailed error description or hire professional help

[pratikjoshi]

Ohk np thanks....