Agent as well the Cx does not receive mail

[Roy]

Hi,

I'm Roy (a newbie to OTRS). According to the manual I had performed the installation of OTRS under Windows Server R2 2008. Below I will brief what I performed step by step:

1. Created Agent.
2. Created a group (Support) for agents.
3. Managed Agent-Group relation.
4. I configured SMTP & POP3.
5. I created queue.
6. Created Cx
7. Created Responses & Auto response for queue.
8. Configured Notification setting under Ticket Settings.

These are the things I performed in my OTRS installation.

Email settings is as below:

SMTPS
smtp.xxx.com
465
abc@xyz.com
passwd



POP3S
abc@xyz.com
passwd
pop.xxx.com
Selected the proper queue


The issue I'm facing with is that when a cx sends a ticket from the Cx portal he receives ack from the Support team, however, neither the agent nor the Cx receives mail about the ticket notification. I think there was some mistake from my part while configuring the mail part.

Could you please guide me to the step by step installation & Configuration of everything in OTRS under Windows?

I would be great if anyone could help me to resolve this issue.


Regards,

Roy

[crythias]

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