How to use rich text box in "reply to ticket" template

sputtala · Post by **sputtala** » 08 Mar 2013, 17:25

Hi Guys,

We are facing few formatted issues when replying to ticket. I would like use rich text box in reply to ticket template. Can any one suggest me on this issue?

Regards
Satyam

jojo · Post by **jojo** » 08 Mar 2013, 17:56

works out of the box

what is your OTRS version?

reneeb · Post by **reneeb** » 08 Mar 2013, 18:36

Did you disable the RichTextEditor in SysConfig?

sputtala · Post by **sputtala** » 08 Mar 2013, 18:51

We are running on 2.4 version

sputtala · Post by **sputtala** » 08 Mar 2013, 18:52

reneeb wrote:Did you disable the RichTextEditor in SysConfig?

How can i verify that?

sputtala · Post by **sputtala** » 10 Mar 2013, 12:53

any update on my post

jojo · Post by **jojo** » 10 Mar 2013, 21:09

search for richtext in sysconfig.

Please be also informed that this forum is a community forum, so you will only receive answers if somebody wants to answer you. You seem to expect enterprise grade support, so you should consider buyin commercial OTRS support from somebody

Znuny Open Source Ticketsystem

How to use rich text box in "reply to ticket" template

How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template

Re: How to use rich text box in "reply to ticket" template