Installation on Centos 5.9/cPanel Server

[BluesBrother]

Hi,

I want to install OTSR 3.2.3 on a Centos 5.9/cPanel Server. The server already has Apache, MySQL, Perl and required models and there are 50 client websites already running.

However when I try to install OTSR 3.2.3 with the rpm package provided by this site I get "dependencies missing " error.

Code: Select all

root@server3 [/download]# rpm -qpR otrs-3.2.3-01.noarch.rpm
perl
vixie-cron
perl(DBI)
perl(URI)
mod_perl
httpd
procmail
perl(Crypt::SSLeay)
perl(Date::Format)
perl(LWP::UserAgent)
perl(Net::DNS)
perl(Net::LDAP)
perl(IO::Socket::SSL)
perl(XML::Parser)
/bin/sh
/bin/sh
rpmlib(PayloadFilesHavePrefix) <= 4.0-1
rpmlib(CompressedFileNames) <= 3.0.4-1
rpmlib(PayloadIsBzip2) <= 3.0.5-1

I know at least httpd and perl are already installed as there are client websites using them for years.

Is this situation specific to cPanel? Do you think it will be better to install from source?

Appreciate any input

thanks

[tundra96]

You can only install from source on cpanel, follow the how to viewtopic.php?f=60&t=10156

[IPtechnics]

Hi,

I followed the tutorial viewtopic.php?f=60&t=10156. But I face the below error on loading the subdomain in which i want to install the OTRS


Apache log
~~~~~~~~~~~
[Mon May 20 08:56:18 2013] [error] [client ] suexec policy violation: see suexec log for more details
[Mon May 20 08:56:18 2013] [error] [client ] Premature end of script headers: index.pl
[Mon May 20 08:56:18 2013] [error] [client ] File does not exist: /opt/otrs/bin/cgi-bin/500.shtml
~~~~~~~~~

Suexec Log:

~~~~~~~
[2013-05-20 08:57:11]: uid: (522/username) gid: (520/username) cmd: index.pl
[2013-05-20 08:57:11]: directory is writable by others: (/opt/otrs/bin/cgi-bin
~~~~~~~

It seems like some permission and ownership error. Can you tell me where I have gone wrong.

Thanks in advance.