Question about Customer Ticket Message templates on OTRS 3.2

[keihell]

Hello Everyone,

I need a little help with one of the OTRS 3.2.3 features.

We used to use OTRS 3.0.6 and we had modified CustomerTicketMessage.dtl for having some templates messages when customers choose a specific service from a Queue.

Here's an example of what we were using:

Code: Select all

   Core.Customer.InitFocus();
	switch ($('#ServiceID').val() ) {

	case "2":
	document.compose.RichText.value = "Un backup es archivado, cuando se trata de informaci&oacute;n que se desea mantener de por vida, por este motivo solicitamos la siguiente informaci&oacute;n:<br><br><br><strong>Nombre del backup a archivar:</strong><br><strong>Lugar donde est&aacute; alojado el backup que se va a archivar:</strong><br><strong>Tama&ntilde;o del backup:</strong><br><strong>Justificaci&oacute;n por la cual desea archivar el backup:</strong><br><strong>Descripci&oacute;n del contenido del backup a archivar:</strong><br><strong> </strong>";
	break;

We upgrade our OTRS version to 3.2.3 a few days ago, but suprisingly this templates didn't work with the new version. I've read a few posts and it seems possible to do this, but in a different way. So I'd like to know how can I do this on the new version??

Hope you can help me 'cause this is very important for us over here.

Thanks in advance.