OTRS Upgrade 2.4.7 -> 3.1.12

[doylebobs]

Hi

I recently upgraded from 2.4.7 to 3.0 and finally to 3.1.12, as instructed in the documentation. Everything works well except a notification I had created in 2.4.7 under Notification (Events) to send a notification to the customer when their ticket was closed no longer works. I have tried to recreate a separate notification under the Notifciation (Events) but this also doesn't work.

Any help would be appreciated.

Regards
Bob

OTRS Version: 3.1.12
Red Hat Enterprise Linux 5.4
MySQL 5.0

[ahkal]

Try this, I also had the same problem.

Couldn't find a solution so I searched sysconfig and after a few searches came across the setting:

Core::Ticket
AgentSelfNotifyAction

The default is No, changed this to Yes.

Now when you close a ticket provided you have created a Notification (Event) that include Agents(responsible)/(owner) you should get a email too.