Hi all,
I am new to OTRS::ITSM and ITIL, too. When create new ticket, ticket type is required, I know that if we open a RfC ticket, Change Manager can open change for that ticket. But what is the main role of this type field?
I also have no idea about workorder type.
Please help me and sorry for my bad English.
Phuong.
OTRS::ITSM ticket type and workorder type
Moderator: crythias
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vanphuong12a2
- Znuny newbie
- Posts: 3
- Joined: 28 Mar 2013, 10:42
- Znuny Version: OTRS 3.2
- Real Name: Nguyen Thi Van Phuong
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vanphuong12a2
- Znuny newbie
- Posts: 3
- Joined: 28 Mar 2013, 10:42
- Znuny Version: OTRS 3.2
- Real Name: Nguyen Thi Van Phuong
Re: OTRS::ITSM ticket type and workorder type
Anyone has an idea? Please help 