[Solved]Sending same notification twice

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darshakamodi
Znuny newbie
Posts: 45
Joined: 14 Mar 2013, 15:45
Znuny Version: 3.2.1
Real Name: Darshak
Company: EC

[Solved]Sending same notification twice

Post by darshakamodi »

OTRS sends same notification two times.
It fetches one email -> Create two tickets -> sends both notification to agents.
See last lines, it fetched the same message twice why ?

log
=========
erType' Set param 'X-OTRS-SenderType' to 'Agent' (Message-ID: <515C00F6.2050905@xxxxxxxx.com>)
Apr 03 15:42:01 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6382]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013040310000061/html test] created (TicketID=31,Queue=abcdef-Support,Priority=3 normal,State=open)
Apr 03 15:42:01 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6384]: [Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SetSenderType' Set param 'X-OTRS-State' to 'open' (Message-ID: <515C00F6.2050905@xxxxxxxx.com>)
Apr 03 15:42:01 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6384]: [Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'SetSenderType' Set param 'X-OTRS-SenderType' to 'Agent' (Message-ID: <515C00F6.2050905@xxxxxxxx.com>)
Apr 03 15:42:01 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6384]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2013040310000079/html test] created (TicketID=32,Queue=abcdef-Support,Priority=3 normal,State=open)
Apr 03 15:42:02 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6382]: [Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'abcdef.modi@xxxxxxxx.com'.
Apr 03 15:42:02 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6384]: [Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'abcdef.modi@xxxxxxxx.com'.
Apr 03 15:42:02 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6382]: [Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 1 email(s) from abcdef.support/extra.xxxxxxxx.com.
Apr 03 15:42:02 xyzsupport OTRS-otrs.PostMasterMailbox.pl-10[6384]: [Notice][Kernel::System::MailAccount::IMAP::_Fetch] IMAP: Fetched 1 email(s) from abcdef.support/extra.xxxxxxxx.com.
Last edited by darshakamodi on 03 Apr 2013, 18:14, edited 1 time in total.
OTRS 3.1.1, with KIX. Mysql
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Sending same notification twice

Post by jojo »

more than one otrs.PostMasterMailbox.pl are running
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

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darshakamodi
Znuny newbie
Posts: 45
Joined: 14 Mar 2013, 15:45
Znuny Version: 3.2.1
Real Name: Darshak
Company: EC

[Solved]Re: Sending same notification twice

Post by darshakamodi »

Oh my god.. that's true , i think [6384] is a PID and there were 2 different.
once was with root and other was with otrs user.
Thanks a lot.
OTRS 3.1.1, with KIX. Mysql
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