Customer view Default queue selection not showing

darshakamodi · Post by **darshakamodi** » 03 Apr 2013, 18:14

In create customer, the default queue list is not coming.
I have enabled, group. And the customer , group has ro/rw access to one queue.

But that queue is also not coming in drop down? Is there any sysconfig configuration?

Post by **crythias** » 03 Apr 2013, 18:43

is the queue a member of that group?

darshakamodi · Post by **darshakamodi** » 03 Apr 2013, 18:48

Yes, at queue creation , the same group selected as in customer

Post by **crythias** » 03 Apr 2013, 19:41

did you create an ACL previously?
Did you do anything to restrict queues elsewhere?
Can you verify absolutely that the customer is a member of the queue?

Anything else is something you customized.

darshakamodi · Post by **darshakamodi** » 04 Apr 2013, 07:03

Queue is support, group is aaa
Customer- has RO, RW permissions on that group aaa.

NO ACL used, defined.
Where else can be any configuration?

darshakamodi · Post by **darshakamodi** » 05 Apr 2013, 15:01

is there any suggestion to check log or configuration??

Post by **crythias** » 05 Apr 2013, 16:51

only that you should be on 3.1.latest for bug and security fixes.

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Customer view Default queue selection not showing

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