[SOLVED] Default Ticket State

[Kris]

Hi again,

While tinkering with OTRS we somehow managed to screw up the default ticket state for tickets entered through the customer portal.
These are all saved as 'open' instead of 'new'.
Email-tickets all get the 'new' state.

In SysConfig I did a search on "DefaultState" and checked all the results.
Also I added the following lines to config.pm:

Code: Select all

$Self->{PostmasterDefaultState} = 'new';
$Self->{CustomerDefaultState} = 'new';

Still no luck.

Any ideas?
Thanks!

[Kris]

Hmmm no takers on this one at all?

[crythias]

See this?
Ticket::Frontend::CustomerTicketMessage###StateDefault

[Kris]

Darn.... I searched for 'DefaultState', never thought of looking at 'StateDefault' as well....

It sure did the trick!

Thank alot!
Next time when I'm in Florida I'll buy you a beer