[SOLVED] Mail Link

Moderator: crythias

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Plume
Znuny newbie
Posts: 9
Joined: 16 Apr 2013, 15:26
Znuny Version: 3.2.1

[SOLVED] Mail Link

Post by Plume »

Hi Guys

I submit you this problem that i'm meeting on OTRS 3.2.1

When we receved a OTRS notification by mail, agents have the possibility to clic on the link to take directly the ticket.
But, when we clic on the link, we meet this message :

Image

Any idea of the origin ?

Thanks.

Plume
France
Last edited by Plume on 19 Apr 2013, 09:35, edited 2 times in total.
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crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Mail Link

Post by crythias »

%3b is taken literally.This happens most often in Lync, which translates ; to %3b
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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Plume
Znuny newbie
Posts: 9
Joined: 16 Apr 2013, 15:26
Znuny Version: 3.2.1

Re: Mail Link

Post by Plume »

I don't know yet how to fix this issue :) , but thanks a lot.


Thanks again !

see you

Plume
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friendlypenguin
Znuny newbie
Posts: 10
Joined: 25 Jun 2012, 16:25
Znuny Version: 3.1.6

Re: [SOLVED] Mail Link

Post by friendlypenguin »

Hello there!

We have exactly the same Issue here. We updated OTRS to the 3.2.9-Version and encounter the same error:

";" is transformed to "%3b" and the URL is not valid anymore.

https://otrs.thefirm.com/otrs/customer. ... 2d9383f241

Since this thread is marked as solved, i wonder if you guys found a solution or a workaround.
Thanks for any information.

BTW: we are running
httpd.x86_64 2.2.15-28.el6.centos
mod_perl.x86_64 2.0.4-10.el6
otrs.noarch 3.2.9-01

and using an mysql database.
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